Report a problem
Describe what's happening. We'll come back with next steps and a repair quote.
Phone
+48 534 281 147Working hours
Mon–Fri 8:00–16:00
Reports sent after 16:00 or at the weekend are handled from 8:00 on the next working day.
What we help with most often
If your problem looks similar, chances are we've solved it before.
- Critical WordPress error
- White screen
- Plugin conflict
- Failed update
- Broken checkout
- Payment failures
- Email and form delivery issues
- Slow performance
- Malware and security incidents
- Backup restoration
- Hosting migration
- SSL and domain problems
- WooCommerce integrations
- Broken custom functionality
The four most common repair scenarios
Every problem follows the same path: we secure the site and data first, then fix the cause, not just the symptom.
Critical failure: the site is down
White screen, a critical error message, or a site that didn't come back after a plugin or PHP update. We start by securing a backup and restoring availability, then calmly remove the cause: a plugin conflict, an incompatible theme, broken code or a damaged database. You know what's happening and when the site will be back.
WooCommerce store: orders and payments
Customers can't complete checkout, payments fail, order confirmation emails don't arrive, or a courier or wholesaler integration has stopped working. In a store, every hour of downtime means lost orders, so these reports get priority and every repair ends with a test order.
Security: malware and break-ins
The site redirects to strange places, your host or Google flagged it as dangerous, or unknown files and admin accounts have appeared. We clean the infection, find and close the hole it came through, rotate credentials and harden the site so the problem doesn't return. We'll also help remove Google warnings.
Performance: the site or store is slow
Long load times, a stuttering basket, poor PageSpeed results. We diagnose what genuinely slows the site down: hosting, heavy plugins, inefficient database queries or images, and fix things in order of impact. You see the result in numbers: load time and Core Web Vitals before and after.
How a repair works, step by step
Report
Describe the problem in the form or give us a call. No passwords needed at this stage.
Diagnosis and quote
We find the cause and quote a specific repair cost. The decision is yours.
Repair
We back everything up before changes. Larger work is tested away from production.
Report and recommendations
You get a summary: what caused it, what we fixed and how to stop it coming back.
How much does a WordPress repair cost?
We don't quote blind, because the same symptom can have very different causes. Instead the model is simple: after diagnosis you get an exact repair cost, and work only starts once you approve it. Simple repairs are usually closed the same or next working day; larger ones are quoted in stages so you stay in control of the budget. If we find more issues along the way, nothing extra gets done without asking: you receive a list of recommendations and decide what to commission.
- Exact cost before any work begins, no surprises on the invoice
- A backup before every change
- Diagnosis that identifies the cause, not just the symptom
- A post-repair report with recommendations
One-time repair or ongoing maintenance?
We don't force a plan on you. Choose what you actually need.
One-time repair
For a specific, current issue. We diagnose, quote and fix it, with no future commitment.
- Diagnosis and quote before work
- A fix for the specific problem
- No maintenance contract
Ongoing maintenance
For day-to-day peace of mind: updates, monitoring, backups, security and development support.
- Updates and backups
- Monitoring and security
- Priority support
You don't need a maintenance plan to request a repair. We'll help with your problem first.
Common questions about WordPress help
Do I need a maintenance plan to get my site fixed?
No. You can request a one-time repair with no contract at all. Ongoing care is an option for businesses that want day-to-day peace of mind.
How much does a repair cost?
We quote every problem after diagnosis and give you the cost before any work begins. We never start a repair without your approval.
Should I put passwords in the form?
No. Do not enter passwords or login details in the form. You'll share access with us securely after first contact.
How quickly do you respond?
We reply Monday to Friday, 8:00–16:00 CET. Reports sent after 16:00 or at the weekend are handled from 8:00 on the next working day. For a critical outage, call us to fast-track your report.
Can you help with a site built by someone else?
Yes. We regularly take over and repair sites built by other developers, including when the previous developer has disappeared.
Do you also repair WooCommerce stores?
Yes, that's our specialism. We fix checkout, payments, email delivery, courier and wholesaler integrations, and post-update errors. Every store repair ends with a test order.
Could I lose data during a repair?
We take a full backup of files and the database before any change, and larger work is tested away from production. Your site can be restored to its pre-repair state at any time.
What if the problem comes back?
We fix the cause, not just the symptom, so repairs last. You get a report with recommendations afterwards, and if you want day-to-day certainty, we can propose ongoing care with monitoring.
Do you only work with businesses in Poland?
We work fully remotely and also support clients in the UK and Ireland. Everything happens online: report, diagnosis, repair and the final summary.